PriusKings 1-Year/2-Year/3-Year/5-Year/Lifetime Warranty Policy

Hybrid Battery Limited Warranty & Return Policy

This warranty version is in effect as of July, 2024. For our previous warranty

please click here.

This is separate from the 1-Year repair option warranty offered on some of

our batteries. For this policy please see below.

While we strive for your complete satisfaction and will be happy to

replace any faulty PriusKings battery during the warranty period, like

all companies, we also must limit our liability to ensure sustainability

and fairness in our services. By using our product, you accept our

warranty, along with the associated liability restrictions and waiver of

claims.

To request warranty service, please email

info@priuskings.com with these five details:

1. Customer Name and phone number

2. Proof of purchase: please provide an image of original purchase

receipt

– Please note that a physical receipt containing vehicle mileage

at the time of original installation is required for all battery

replacements prior to 2025. This is the handwritten receipt given

by the technician at the time of battery installation. This receipt

serves as your warranty documentation and must be retained.

PriusKings will offer no warranty service without this receipt.

3. Vehicle Identification Number /VIN

4. Image of current odometer showing mileage

5. Image of diagnostic codes or diagnostic report

To confirm a deficiency with the battery, all warranty claims must

be verified by the OBDII diagnostic trouble codes. To acquireverification, your vehicle may be taken to any of the following to

obtain OBDII diagnostic trouble codes:

• Repair shop

• Auto parts store

• Dealership

Please include a copy of the report or a photo of the diagnostic trouble

codes to Warranty@PriusKings.com

• The customer must sign and return the Warranty Agreement

within fourteen (14) days of receipt. Priuskings reserves the

right to render the warranty null and void if the signed

agreement is not received within this timeframe. Upon

determination of a battery failure within the warranty period and

review of the diagnostic trouble codes, PriusKings will either

repair or provide a replacement reconditioned battery (at

PriusKings’ discretion) at no charge to the customer.

• This limited warranty covers parts only. Installation fees will

apply, and a travel fee will apply for technicians to travel to

vehicle location and will be calculated based on the distance

traveled by the technician. To avoid a travel fee customer has

option to travel to technician’s location.

• PriusKings will not reimburse for diagnostic or towing expenses

associated with any warranty claims.

• Reported diagnostic trouble codes will be verified by our

technicians before replacement battery is installed. If the codes

reported do not match the codes retrieved the technician will

perform a vehicle diagnostic and customer will be charged the

diagnostic fee plus any associated travel fees. If the technician

traveled to customer location the travel fee will apply regardless

of outcome.

• PriusKings will pay for any HV battery installation/removal fees

incurred during repair or replacement within first 30 days of

purchase during warranty period. After first 30 days of purchase

any installation/removal fees are the customer’s responsibility

and subject to standard rates.

If a technician is not available in your area, you may ship the battery

along with a copy of your original order confirmation or other proof

of purchase, your name, address, phone number, and description of

the problem(s) to PriusKings. Please contact us at

Warranty@priuskings.com for shipping guidelines and address. Upon

receiving the battery, PriusKings will repair or replace your battery at

PriusKings’ discretion.

PriusKings will pay for shipping to and from the customer only

within the first thirty (30) days following the original product ship

date or initial battery installation. Following this 30-day period all

shipping fees both for under warranty and post warranty service are

the sole responsibility of the customer. The customer also assumes

full liability for losses or damages resulting from shipping as well as

all responsibility to pursue remuneration for such issues with their

selected carrier.

Warranty Terms:

• This limited warranty covers parts only. Installation fee and a

travel fee will apply and will be calculated based on the distance

traveled by the technician. To avoid a travel fee customer has

option to travel to technician’s location.

• PriusKings guarantees its product to be free from defects in

material and workmanship under normal use and service.

• The warranty period begins on the purchase date and continues

until the end of the policy term specified on the invoice.• The hybrid battery must not be opened or tampered with in any

way.

• To prevent the hybrid battery from becoming depleted and

eventually failing the vehicle must be operated for at least 45

minutes every 21 days.

• The vehicle needs to be driven no less than 5,500 miles and no

more than 20,000 miles annually during the warranty period.

Mileage will be prorated from the battery installation date to

ensure compliance.

• The warranty covers failures during normal vehicle operation

only. It does not cover damage from accidents, water, extreme

temperatures, excessive use, non-operation for over 30 days,

customer modifications, or acts of God.

• Diagnostic expenses or towing are not reimbursed under the

warranty.

• Warranty replacements require a diagnosis and diagnostic

trouble codes from a repair shop or dealership.

• The warranty does not cover failures due to improper

installations by third parties, storage exceeding thirty (30) days,

any damage occurring after the battery has been delivered to the

customer, or shipping-related damages unless reported to the

carrier at the time of delivery.

• If a battery is determined to be defective in material,

workmanship, or installation by PriusKings during the warranty

period, PriusKings will either repair or provide a replacement (at

PriusKings’ discretion) based on the diagnostic trouble codes

indicating hybrid battery failure. However, batteries shipped to

customers or third-party installers are not eligible for installation

by PriusKings and will not be reimbursed for labor charges.• If payment is not made in full within 14 days from service the

warranty will be deemed null and void.

• A 6.5% card transaction fee applies to refunds on deposits for

cancellations not attributed to our service.

• Discrepancies and or evidence of inaccurate mileage between

Carfax, the department of motor vehicles with jurisdiction, or

other sources that are considered reliable.

Transfer of Warranty:

Lifetime warranty batteries are not transferable upon sale. All other

warranties offered are transferable, within twenty (20) days of vehicle

sale. One (1) transfer is permitted per battery.

Please mail a copy of the bill of sale, the new registered owner’s

driver’s license, and vehicle registration to PriusKings within the 20

day period. Reselling the battery independently of the vehicle will

void the warranty.

This product warranty becomes null and void under the following

conditions:

• Improper installations conducted by individuals or businesses

that are not PriusKings contracted installers

• Products stored for a period of thirty (30) days or more whether

in the vehicle or out

• Physical damage caused after the delivery of the battery to the

customer

• Damages or defects that may have been caused by shipping, if

accepted at delivery and not documented with the carrier

• Removal, tampering, or damage to warranty labels

• Any modification or bypass of vehicle systems not in

congruence with manufacturer specifications• Reinstallation of the HV battery into a different vehicle

• Poor vehicle maintenance – including engine failure to start or

poor engine power

• Conditions which discharge the hybrid battery due to the engine

failing to start or properly run including inverter/ hybrid drive

failure, the vehicle being run out of gas, brake pump

accumulator failure, and/or transaxle and head gasket failure

• Vehicle conditions that may cause premature hybrid battery

failure such as inverter/ hybrid drive failure, brake pump

accumulator failure

• Vehicle is totaled or written off due to an accident or other

damage

• Flooding, fire, or other damaging incident in which the batteries

environment is compromised

• Any condition beyond the control of PriusKings

Return of Product

A non-defective product may be returned to PriusKings within thirty

(30) days of the original order date for a refund of the original

purchase price with the following amendments/fees:

• PriusKings will refund neither the original shipping cost nor the

shipping and handling fees incurred from the product’s return.

• No refund will be granted for products that have been opened,

used, or tampered with in any way which jeopardizes PriusKings

ability to remarket or resell the product. PriusKings maintains

full discretion in decisions regarding a product’s fitness for

return.

• Any non-defective returns are subject to a 15% restocking fee,

which percentage is taken from the final purchase price less any

shipping or handling charges.Core Return Fee

Customers returning any non‑OEM Panasonic modules as part of a

core return will be charged a core fee of $850. Core returns containing

original Panasonic modules are not subject to this fee.

By accepting this product, you hereby waive and release any claim

now or hereafter existing against PriusKings, its employees, officers,

directors, agents and customers, on account of any and all claims,

demands, suits, causes of action and all legal proceedings, whether

civil or criminal, damages, losses, liabilities (including, but not

limited to, strict liability in tort), obligations, penalties, judgments or

fines and other sanctions, and any costs and expenses in connection

therewith, including legal fees and expenses of whatever kind and

nature, which may result from or arise out of injury to or death or loss

or damage to property or the loss of use of any property which may

result from or arise out of the possession, condition, use or operation

of this product.

Repair Option With 1-Year Warranty

Hybrid Battery Limited Warranty

Some of our batteries offer a full 1-year limited replacement warranty

and some offer only a repair option with the 1-year warranty. The

temporary repair solution option includes a 1-year limited warranty

on only the modules originally replaced by PriusKings at time of

service. Within one (1) year of the original service date, PriusKings

will replace only the modules that were originally replaced by the

contracted technician during the initial service. This warranty covers

parts only, and installation and travel fees will apply. To avoid a travel

fee, customers have the option to travel to the technician’s location.

To request warranty service please follow the steps above for the 3-

Year/Lifetime Warranty.

Warranty References

Your invoice serves as the official record of the warranty coverage for

your hybrid battery purchase. Warranty terms cannot be applied

retroactively and are not subject to change.

If you purchased a PriusKings hybrid battery:

Before July, 2024 Your specific warranty option was chosen and

applies for life of warranty, and our previous warranty policy applies.

Click here to view previous warranty.

After July, 2024 This warranty applies to your purchase.